He said he would be there in 5 minutes. Cancun offers infinite possibilities for any preference, including: Visiting archaeological sites Snorkeling, kite surfing and other aquatic activities Spectacular spas Swimming with dolphins International cuisine, restaurants with beautiful views of the sea or lagoon Challenging golf courses World-class shopping centers with well-known brands When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. My trip was booked AND payed 2 times due to a failure of the system. Transfers again had been paid through Costco. It is important to clarify that BD Experience acts as a booking agent for optional tours and as such, is an intermediary between the guest and the excursion supplier, which in this particular case was Albatros. Tripadvisor performs checks on reviews. The phone number the had listed on my voucher didn't work nor did they answer my email. Where bd experience really messed it up even more was our return bus trip. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours No reaction of BD. This is the version of our website addressed to speakers of English in the United States. Nobody mentioned to bring driver license or extra money for the rental. Not sure? BD Experience: Transportation - See 8,828 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We decided not to let this ruin our trip and would handle it later. We had been sitting outside since 4:20!!! We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Yes Best Day Tours was the same as BD. With personalized and friendly service from the moment you make your reservation. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from $181.34 per group Reserve Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 163 By BD Experience 10-50 minutes If the system detects something that potentially contradicts our. It showed on the email that our pick up time was changed. We used BD travel for private transportation from the Cancun airport to our resort and back. Everything went really smoothly, seamless transfer from Cancun International Airport to our hotel in the zona hotelera. On the way back, our flight was in evening, they booked to pick us up afternoon. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! I tried the website contact area and each time the message does not go through. I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. You can cancel this booking up to 24 hours in advance for a full refund. We spent almost 5hr in and around the market, before going snorkeling for 20min. We had great service from Raul of BD transport. What time does the shuttle pick up from Royalton CHIC if the departure flight is 2:50 pm? In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. This is the way to travel, no stress, cool, and dependable. Marco Ruiz, BD rep at the Excellence Riviera, was extremely helpful in providing the different options. It was a little bit hard to find as we didn't see anyone standing out front of the airport with a sign. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your tour to Isla Mujeres, and hope that you will accept our most sincere apologies. Dear guest, Burgerhouse Av. Contact page of BD doesnt work, more than 10 emails sent. 15 tht of july , of course no reaction of this corrupt organisation ! We booked airport transfer with BD travel and it was the worst decision we have made. As asked we were at the lobby at 10am. We had fun, learned a lot, bought some great things, ate some good food, and met some great people! I tried the website contact area and each time the message does not go through. Transfers back to the airport were another issue. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. Overall the process was smooth and no complaints. BD Experience BD Experience 8,885 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 164 Book in advance from $136.02 Do you have an email to contact BD Experience Cancun? Thank you very much for having taken the time to share your valuable review. That was okay though, because it was the beginning of our vacation.The return trip to the airport, though, was brutal. Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. Horrible experience! Terrible customer service. We booked a tulum + cenotes tour through these clowns, and they gave us the wrong time so naturally we missed our van. We we're praying to make it in one piece. Giving us an email to confirm this change. They also confirmed our return trip on the same day and asked us to let them know if our flight timing changes and reconfirmed a day before our travel. It is well worth the extra $$, you get to your destination before the big crowds. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? I booked the service through Expedia. From $24.00 USD. We havent heard another word from him, nor do I want to. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. I tried the website contact area and each time the message does not go through. Nader. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. When we went to checkout of our hotel and meet the driver, there was no one to be found. They are worth it! They left us alone with no option we ended up paying 200$ of taxi to Tulum. Taking safety measures. Dear Guest: Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. . If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. The van was comfortable and the driver very good. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours We did not book any further tours from this company because of this interaction. Yes Best Day Tours was the same as BD. No eating on the transit vehicle. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. You and your family will travel comfortably and safely with Best Day. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. Do not trust them, do not know why Costco Travel uses them. Absolutely terrible. Would rate 0 if possible. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. Very little wait time and quick service to our hotel. No reef. Then we went further and booked thru them to go to Chichen Itza. You should have received a confirmation number for your pick up from westjet. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult We have been stranded at the airport after paying extra money for a private transfer. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. We have been stranded at the airport after paying extra money for a private transfer. Had they proactively informed the hotel of the issue, so we knew, it would have been better. They were running with luggage to catch their flights! We had fruit and pastry for breakfast and drinks. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. . Nor Gonzalez has been of no help either! Time to fill this bad boy with great products like gadgets, electronics, housewares, gifts and other great offerings from Groupon Goods. Ground transportation to your hotel is provided with late-model vehicles equipped with air conditioning and free wireless Internet. Av. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Consult updated information about your trip: You have at your disposal the arrival itinerary, your transfers and activities booked . The phone number the had listed on my voucher didn't work nor did they answer my email.