If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. FASTag Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag - FIRSTForward. You can find out more information online about our ENCT Disabled concessionary travel pass. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Click here to find out more about T-FLOW and calculate how much you can save. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. Our state-specific web-based blanks and crystal-clear instructions eliminate human-prone mistakes. Can I ride my bicycle through the tunnel? Please ensure that you remove any Fast Tag device from your vehicle and check the vehicle number plate conforms to the DVLA Vehicle registration numbers and number plates standards. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. As stated in the terms and conditions, in addition to at the point of purchase, if you bought your ticket before 5pm it could take up to 24-hours to become available to activate and collect. Our telephone number is 0151 330 1004. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. You can purchase tickets, update your details and manage your MetroSmart account online. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. This same problem is also common with the letter D and C etc. You must notify Merseytravel of any change to your address, vehicle registration or personal information. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. The discount is only available to class 1 vehicles, i.e., a car or small van** For a renewal, please complete the renewal form below. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. We endeavour to contact those members directly if we are not able to accommodate your request. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. I have a summons relating to an offence inside the tunnel. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. We recommend that you check the rules for the type of ticket you hold before making a claim. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. You hold a Disabled Persons (Blue) Parking badge If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. You can access your account and statement information. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. As well as being more convenient and allowing quicker travel through the toll plaza, you no longer have to wait for Fast Tags to arrive by post or activate them before use. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. . Please be advised that we may use agencies to verify and confirm your identity and residence. We work together to make investments in areas that have a real impact on our communities, such as transport, employment, culture, digital and housing. Penalty surcharge 60, 200 per hour. For full details on how we manage your personal data please refer to our. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. Registered as living in a property in Halton, Knowsley, Liverpool, Sefton, St. Helens, or Wirral local authority boundaries, i.e., your property is within the council tax area of these councils. -If you change your nominated vehicle you must let us know by calling. You can view receipts for payments for up to 6 months. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. you are over 65 and receive the highest rate of Attendance Allowance; You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. Type all necessary information in the necessary fillable areas. Receipts are available for viewing and downloading up to 6 months after your journey. If you do not register, proving eligibility, the full cash toll rate will apply. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Fast Tag users will be unable to top up their account during this time and we would advise users to top up their account in advance and avoid any inconvenience or delays to their journeys. Please use the AUTO lanes to pay with the correct change or by contactless. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. How do I calculate my monthly Direct Debit Payment? You need to contact Merseytravel directly on tag@merseytravel.gov.uk. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. Mersey Tunnels Fast Tag top up and account queries. Take your supporting documents to a Merseytravel Centre or post them to: Liverpool Lime Street is currently closed to the public due to a security threat. Due to the elections last year, instead of being a . What are the permitted size/dimensions of a vehicle through either of the Mersey Tunnels? If your vehicle is returned, you must notify us immediately either online or by phone. No trains are running from the station. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. 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