What are the minimum system requirements necessary to use Mobile Deposit? Can I pay off a consumer loan with a certificate? There is no limit on the number of times you can use Courtesy Pay in a day. How do I know if I am eligible? What can I do? What happens to the interest charged to my child for their loan? To add a card, go into Settings > Wallet & Apple Pay, and select Add Credit or Debit Card. You can also open Wallet and select Add Credit or Debit Card. Follow the prompts to add your card. How do I check the balance on the account I use with the STAR program? Which merchants are participating in Apple Pay? Select Verify completed and pay if the task is complete and youre ready to pay your child. How do I register my child for their own Online Banking credentials? What is Courtesy Pay? Click the toggle to switch it from Disabled to Enabled., Tap the toggle to switch it from Disabled to Enabled.. Please note: Settings can vary by phone. RBFCU members can use RBFCUsend to send funds to almost any recipient with one of the following cards: Important: RBFCUsend does not work with pre-paid cards. Our contract lists items that are permissible for storage in a safe deposit box. How do I turn on the 'Remember Me' option in the RBFCU Mobile app? Not to mention, we'll spare you some of the embarrassment that comes from having insufficient funds! To use the widget, you must enable Quick Balance: To add the widget to your devices home screen: To remove the RBFCU Mobile app widget, edit your home screen and follow the prompts. When an account balance is zero or negative, do funds still round up? In your Online Banking account, we offer additional detail regarding each Courtesy Pay transaction, including the balance in your account and the other pending transactions at the time the Courtesy Pay fee was assessed. A routing number is a unique 9-digit number assigned to a bank or credit union. Select Submit when youre ready to assign the task to your child. You will need to How do I upgrade to MemberSafe? In the Loan Term field, select a loan term. For more information, read What You Need to Know About Overdraft Protection.. No. You and your child will have the option to change it at any time. Under the View Services tab, under Manage Cards, select Report Lost Cards., Select the card that you want to report lost, then click Next.. 1. Courtesy pay fees charged by credit unions are slightly lower than overdraft fees charged by banks, which hover around $35. Samsung Pay is a mobile payment technology that allows you to pay for your purchases with a Samsung Galaxy S8+, Galaxy S8, Galaxy S7 edge, Galaxy S7, Galaxy S6 edge+, Galaxy Note5, Galaxy S6edge, Galaxy S6 active, Galaxy S6, and Gear S3. Check the boxes to agree to the Paperless Preference Agreement and consent to receive electronic documents. Yes. Can I monitor all of my debit and credit cards with MemberSafe? Why am I getting an error that says 'connectivity down'? This is the amount that will be transferred from your account to your childs account once the task is marked as approved. gas stations, vending machines, etc.). Select Change Linked Child Account from the three vertical dots menu at the top of the page. However, certificate accounts closed before their maturity date are subject to a penalty for early withdrawal. Yes. How do I change my child's linked account? A fee will not be charged for any transaction that brings the . The limit will be determined by the amount of direct deposits into your account. When verification is not completed, the micro-deposit auto-expires and the funds are automatically recovered. For a complete list of participating retailers, visit https://www.apple.com/apple-pay/where-to-use-apple-pay/. Select the trophies earned this month button next to their avatar photo at the top of the page. You may also speak with an RBFCU Payment Services Representative, who can manually update your device account number with the new reissued card information. How do I use Manage Cards in the RBFCU Mobile app? Yes. However, you are not limited on deposits or withdrawals at a branch. No. Get cash, cashier&x27;s checks, and more without the wait. My physical RBFCU card is lost or was stolen and I have Apple Pay. An overdraft occurs when you dont have enough Select the task they would like to mark as complete. Why do I have to answer these personal questions during the account opening/membership application process? How do I review my child's report card reward request? I currently have IDProtect. You will still have to enter your password each time you sign in. Your account is federally insured up to certain limits by the NCUA and will not lose value. When funds are available to only cover the purchase, the transaction is completed without the round up amount. The widget for Apple devices is still in development and will be included in a future release. After entering the email or phone number into RBFCUsend, why am I sent to the RBFCU Transfer screen? Your child can submit multiple money requests at a time. No. Make a decision on your childs report card request. We will charge you a fee of up to $25 each time we pay an overdraft. Mobile Branch. Courtesy Pay limits vary by type of checking account, relationship with the Merrimack and account standing. Members can also see if they qualify by going to their My Profile icon in the top right corner of the page. Are my safe deposit box contents insured? What happens if my RBFCU Choice Money Market balance falls below $2,500? The cost for a Same Day Bill Pay transaction is $12. Using a scanner, make scans of the front and back of the check. Select Update under Account Settings.. When are my funds available from my certificate loan? From there, you can select Task History at the bottom of the screen. What should I do? Select Submit, and Yes when prompted: Are you sure you want to change the associated account?. A credit union employee in the IRA department can help you choose if you should deposit your money in an IRA savings account or an IRA certificate of deposit. Can I process an RBFCUsend transaction in Online Banking? Are older devices supported by the RBFCU Mobile app? Select Submit, and Yes when prompted Are you sure you want to change your profile photo?. If you get the Help us protect you dialogue box, select email or text to receive the temporary code. There will be a fee for each covered overdraft transaction. Limit Inconvenience. There could be times that the program may flag a deposit for manual review and release by credit union personnel (i.e., image is not clear when received at the credit union). Is Samsung Pay more secure than my traditional card? If my physical RBFCU card is lost or was stolen and I have Apple Pay or Samsung Pay, what do I do? Deposits scanned after those times should be credited on the next business day. Select Assign Task. Select a task from the drop-down list, or enter your own custom task and select an accompanying image. Sole Renter: No additional access is to be given to anyone other than the Sole Renter. Source: Courtesy pay may cover a check, automated payment, epay or debit card transaction for an amount over your available account . However, daily expenses can add up fast and you may not always have time to regularly monitor your checking account. How do I add my child to the STAR program? What began as a financial institution for members of the military and their families is now one of the largest credit unions in Texas. As RBFCU Freedom Debit Card transactions are posted, the round up amount is calculated at the end of day and moved into the designated RBFCU account. An Overdraft Item Fee of $32.50 per item may be charged for covering each overdraft that results in a negative balance at the end of the day. Online: Sign in to your Online Banking account . How can I manage permission settings for the RBFCU Mobile app on my device? If we do not authorize and pay for an overdraft, your transaction will be declined. This is not a loan, and your child is not required to pay you back. The Mobile Deposit program generates an electronic record with each deposit. Once you have approved your childs STAR loan request and the funds have been transferred, it cant be canceled. From the drop-down list, select your preferred transfer account. Yes. Members are required to accept the Terms and Conditions after installing and opening the app before they are able to sign in. Select Submit when youre ready to assign the task. Default accounts are picked based on the members most used account. With high-value products and services, Randolph-Brooks Federal Credit Union (RBFCU) is a trusted financial partner for thousands of members in Texas, as well as around the world. However, only one Choice Money Market is available per tax-reported owner. You can upgrade to MemberSafe at any time. You still enjoy all the benefits of your RBFCU credit or debit card, which includes our zero liability policy that protects you from unauthorized purchases. Samsung Pay provides a more private way to pay. Courtesy Pay is a service that allows us to pay an item presented for payment against . . You can access your safe deposit box during lobby hours. In the Payment frequency field, select a payment frequency. Your child can earn a trophy by completing any of the following requirements: To submit their grades for a reward, your child must: Note: Grades can only be submitted for a reward once per semester. To remove any duplicates: To ensure your account remains secure, you will be automatically signed out of the RBFCU Mobile app after 10 minutes of inactivity. This means if you have $100 in your account, and you make three purchases of $20, $35 and $95 in that order, you would occur one overdraft . See: How to Retrieve Your Mastercard Annual Statement, To view investments and accounts through our Online Banking platform at rbfcu.org or the RBFCU Mobile app, start by signing in Is Courtesy Pay available to me when I opt in? Your child can to view their place on the leaderboard for their household and their place on the leaderboard for all STAR program participants at RBFCU. The RBFCU Mobile apps Remember Me option allows you to use face or fingerprint (biometric) options to identify and authenticate you when signing in to your account. You can change your selections (opt in or opt out) using any of the following methods: You can report your lost or stolen card by contacting us in one of the following ways: You can also Freeze your card to ensure no transactions are made while you search for the card, or Replace your card. Widget Settings for the RBFCU Mobile app in Settings: Widget Refresh Interval options for the RBFCU Mobile app in Settings: To contact RBFCU by chat, secure message or phone: For full app functionality, please ensure your device is running the latest software. Your childs birthday will auto-populate in the Birthday field from our records. Am I getting charged every time I receive an Alert? Select Start Chat, Send a Secure Message or Call Member Services.. Can it lose value? Apple Pay doesnt store your credit or debit card number on the device, so your information (including name, card number and security code) are not passed to the merchant where you make your purchase. To set up a recurring transfer to one of your RBFCU accounts: To set up a recurring transfer to another person's RBFCU account: To set up a recurring transfer in the RBFCU Mobile app: You can, but first youll need to link and verify your external account using Plaid. You can submit multiple money requests at a time. You then have two days to accept the transfer before the request will expire. By using Apple Pay technology, you obscure your card number when you make a payment. Choose Report Lost or Stolen and follow the prompts. The RBFCUsend verbiage is found in the following areas: RBFCUsend is a person-to-person program that allows RBFCU debit cardholders to send money quickly and securely to non-RBFCU debit cardholders. Select the Tasks tab to view all tasks currently assigned to you. RBFCU is not responsible for the content of the alternate website and does not represent either the third party or the member if the two enter into a transaction. What do I do if a merchant asks for the last four digits of my card when using Apple Pay? Only cards that have been activated will be successfully added to Samsung Pay. Important: The limits are on a person level, not per account. *RBFCU does not exchange foreign currency. To add your RBFCU debit or credit card, select Apps from the Home screen, select Samsung Pay, and select Add Card. From there, use your camera to enter the card information or type it in manually. Under Your Summary/Account Activity, review the information listed to the left of your Available Balance.. What do I do? Make an Appointment. In the From Account field, select the account youd like to make the transfer from. The account to account transfer saves you the $0.25 fee charged through RBFCUsend. Please reference your contract for details. STAR allows your parent to assign tasks to you and financially reward you for successfully completing the tasks, getting good grades and making good financial decisions by easily transferring money from their RBFCU account to yours. How do I make withdrawals from a Money Market account? Endorse your check by signing your name on the back, then add "For mobile deposit only," your account number and the date. Only cards that have been activated will be successfully added to Apple Pay. There, members will select the Member Services link. I am trying to scan the back of my check and continue to receive an "Image Quality Error, Image Too Light." If your card is connected to Samsung Pay or Apple Pay, remove the card from the devices. Federally Insured by NCUA. 100. Do I have to accept the Terms and Conditions to use the RBFCU Mobile app? Our mission is to improve our members' economic well-being and quality of life. To change your default card: Youll need an RBFCU debit or credit card and an Apple Pay-enabled device that meets the following criteria: For instructions on how to set up and use Apple Pay on your iPhone or iPad, please visit https://support.apple.com/en-us/HT201239. Select the type of Alert youd like to manage from Account & Loan Alerts, Card Alerts or Other Alerts.. Toggle Allow Notifications to on and set your preferences. As specified by Automated Clearing House (ACH) rules, RBFCU must confirm the account to be debited is valid. I received decent rates for an automobile loan and have been forgiven with certain fees. Overdraft Protection Line of Credit 1,2. RBFCU strives to provide members with the lowest fees in the industry and hopes to continue to achieve that with minimal fee increases. Example: If two NSF items are presented to the credit union, you will be required to pay the amount of the two overdrafts, PLUS $60 in Courtesy Pay fees, ($30 per NSF . After successfully verifying your external account, youll be able to use that account to Make a Payment to your RBFCU loan or credit card. However, message and data rates may apply from your wireless provider, depending on your data plan. To determine if you are eligible for Courtesy Pay: Checks and debits are presented against your Account by posting transactions according to a processing schedule. You may close your Classic Money Market account and open a Choice Money Market account. How do I sign up for Identity Monitoring? Place the RBFCU Mobile app widget on your home screen and adjust the size as desired. What happened to the old RBFCU Mobile app? The form includes a Remember Me function that shows the last 4 digits of the card for future transfers. The transfer cannot be reversed or disputed. You can opt-in to Courtesy Pay within Digital Banking or call us at 800-347.CCCU (2228). Why am I being rerouted to this third-party service to enter my external account? Can I use STAR if I care for a child, but I'm not their parent? Select Remove Favorites at the bottom of the screen. How do I enable push notifications for the RBFCU Mobile app? To cancel the transfer, access the Manage Activity > Pending Request menu from the RBFCU Mobile app. What are the benefits of a Share Certificate account? Am I able to opt-out of Apple Pay at any time? As long as you maintain your account in good standing, we may cover insufficient fund items up to your approved $700 Courtesy Pay limit. See rate schedule above. How do I create/update my child's budget? You can only scan single-party domestic checks made payable to the owner(s) of the account. Select Submit, and Yes when prompted Are you sure you want to modify the savings goal?. What if I accidentally transfer funds to the wrong account? If youve enabled Remember Me to use biometrics to sign in to the RBFCU Mobile app, you do not need to enter your password each time you sign in. If youd like to change your default account: If you accept funds from a sender before making this change, you can perform a transfer by choosing Transfer Money to Myself or Joint from the Move Money menu in Online Banking, or by tapping Move Money, then Transfer/Send Money, then Send Money to Myself or Joint in the RBFCU Mobile app. With high-value products and services, Randolph-Brooks Federal Credit Union (RBFCU) is a trusted financial partner for thousands of members in Texas, as well as around the world. How is this different from an RBFCU Classic Money Market? Your child will receive a prompt that explains the terms of the loan they are requesting. Under what circumstance would RBFCU not pay an Overdraft Item? Why is the COPPA Privacy Policy listed? You receive a $100 Courtesy Pay limit when your account is opened. RBFCU makes everyday purchases easy and convenient. This process typically takes three to five business days. How do I turn off 'Quick Balance' in the RBFCU Mobile app? The information for your external account entered into RBFCUs Online Banking or mobile app is either incorrect or does not match your other financial institutions routing number and/or account number. What is $5000.00. Older devices that are unable to run the latest operating system (OS) versions may not receive the OS security updates needed to run the RBFCU Mobile app. COURTESY PAY allows you to overdraw your account up to the disclosed limit for a fee to pay a transaction. This may result in an overdraft. For ACH and Electronic Check processing, credit transactions are posted first throughout the day followed by debit transactions, regardless of the dollar amount of the item. Select Remove Child Profile from the three vertical dots menu at the top of the page. The RBFCU Choice Money Market account is another savings account option that utilizes blended dividend rates, which apply higher earnings rates to lower balances. Contact us today or stop by a local branch to find out how you can become a member. However, you still have the benefit of the guarantees related to your RBFCU cards, including Courtesy Pay (debit) and fraud monitoring. RBFCU does not charge a fee for members to use Samsung Pay; however, message and data rates may apply from your wireless provider, depending on your data plan. What is the minimum balance required for an RBFCU Choice Money Market? Do I need an RBFCU account for my child to use the STAR program? You do not have to close your Choice Money Market account; however, if your balance falls below $2,500, the account will automatically revert to the savings account rate at that time, by the end of the business day. Hold your finger down on your device's home screen until the edit screen appears. Does my child need an RBFCU account to enroll in STAR? Save Time, skip the line. Is there a limit to the number of bills I can pay with Bill Pay? If funds are withdrawn from an IRA Share Certificate or IRA SuperSaver Certificate, IRS taxes and penalties may apply. Select the My Profile icon in the top right corner of the screen. There is no limit on the number of times you can use Courtesy Pay in a day. Additionally, a disclaimer will notify your child that they will have to pay back more than the original amount requested because of interest, and that if the loan is approved, they will have to make the payments themselves according to the loan schedule. Your username and password will be captured, and you can sign in using a biometric option starting next time you sign in. Your Favorites will be listed in the To drop-down for easy access when setting up a transfer. By selecting See loan details, you can also view the amortization schedule for the loan youre requesting. Select the Report Card request with the status of Pending.. How do I verify which OS version is running on my mobile device? Do I need to include a deposit slip with my check when using Mobile Deposit? Select Assign Task. To send funds through RBFCUsend, members must have a valid debit card attached to their account. For each instance, we'll provide: Protection from merchant returned check charges. Book the Branch. When prompted Are you sure you want to remove this child? select Yes.. What items can be stored in a safe deposit box? From the Home screen, swipe up to access All Apps., Tap the RBFCU Mobile app (listed as RBFCU). How long do I have to accept an incoming transfer? In the Allowance Amount field, enter the allowance youd like your child to receive. Please contact your own financial professionals regarding your specific needs before taking any action based upon this information. When you add your RBFCU debit or credit card to Samsung Pay, or use it to make a purchase, actual card numbers and other sensitive data are not stored on your device or on Samsung servers, or shared with the merchant. Tap the My Profile icon in the top-right corner of the screen and select Profile Settings. Here, you can choose to change your username, password, or security questions and answers. When you use Apple Pay, your RBFCU card number isnt stored on your phone or given to the merchant. Courtesy Pay fees are $24 per transaction. To sign up for alerts regarding changes to your credit, you will have to register for the credit monitoring feature through membersafe.rbfcu.org. Automated Clearing House (ACH) transactions will only occur on weekdays (Monday through Friday), except for holidays. Exception: RBFCUsend does not work with pre-paid cards. Phone: Call our Member Services Center at 210-945-3300. Currently, the RBFCU Mobile app is only using push notifications with the STAR program. If you feel a Courtesy Pay fee was incurred in error, please contact us at 210-945-3300. Overdrafts occur when you do not have available funds in your checking account and you have not enrolled in Overdraft Protection or Courtesy Pay. If the company or person you want to pay does not accept electronic payments, electronic bill pay will print a check and mail it for you. Click on the three vertical dots and select Mobile Deposit from the I Want To menu. For more information, review the early withdrawal penalties in the Truth in Savings Account Disclosures. This is not a loan, and you are not required to pay your parent back. Members account activity for the transfer and fee. Forgot Your Username or Password? If I receive a reissued card, with a different expiration date, do I need to update my card information with Apple Pay? ID Required for All Transactions at Any RBFCU Branch, ID required for all transactions at any RBFCU branch, To continue banking with RBFCU using our app, you will need to, What You Need to Know About Overdraft Protection, Visit Manage Cards, after signing in to your Online Banking account, Money Market Comparison Calculator is available on rbfcu.org, Five Steps to Take Immediately After Identity Theft, IRA Designation or Change of Beneficiary Form, send a secure message through your Online Banking account, Sign in to your Online Banking account on rbfcu.org, To enable MFA for your account, click here to sign in to your Online Banking account, How to Retrieve Your Mastercard Annual Statement, send us a secure message from your Online Banking account, contact a Member Service Representative via chat or secure message, https://www.apple.com/apple-pay/where-to-use-apple-pay/. How will I be notified if there are any changes to my credit information? Members who meet the requirements will see Mobile Deposit listed. Mobile Deposits submitted between 7 a.m. and 7 p.m. Monday through Friday, and from 8:30 a.m. until 4:15 p.m. on Saturday (Central Time) on days the credit union is open should be credited on the same business day. auto refi - 1.65%. Some other options that are not eligible for Mobile Deposit include savings bonds, foreign checks, third-party checks, checks written to you from another account of yours at RBFCU, items stamped with non-negotiable, incomplete checks, stale-dated or post-dated checks, checks that contain evidence of alteration, checks purported to be a lottery or prize winnings, and checks previously submitted for deposit. Select the three vertical dots at the top of the task page, then select Switch Assigned Task.. Information in this article is general in nature and for your consideration, not as financial advice. Third-party links accessed from this site are provided for the convenience of RBFCU members. Select the PDF icon to the right of the deposit you wish to review. To update the RBFCU Mobile app to the latest version: To verify which operating system (OS) version is running on your mobile device: For iPhone or iPad, open the Settings app, tap General and select About. Look for Software Version to see the iOS version your device is using. Instead, purchases are authorized using an encrypted security code and the members fingerprint. To approve your childs money request, select Approve Request. Youll be prompted Are you sure you want to approve this transfer? Select Yes to approve the funds transfer from your account to your childs account. Courtesy Pay is a non-contractual overdraft protection service that we offer to our members with eligible Checking accounts. Sign in to your Online Banking account with the. Our mission is to improve our members' economic well-being and quality of life. Watch this video to learn how to activate and manage your cards using our Manage Cards feature: You may report your lost or stolen card in the typical manner (sign in to your Online Banking account or contact a Payment Services Fraud Representative). If a payment is late, we recommend calling the billers customer service department and asking to have the late fee or finance charge waived. When it comes to Randolph-Brooks Federal Credit Union Checking, WalletHub is your one stop solution. This will be the account that receives transfers for completing tasks, allowance and grades, and the account that sends transfers for payments on loans. If you have any questions about Overdraft Protection or Courtesy Pay, please call us at (765) 649-9271 or visit our branch. 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